Orvex
Privacy Policy
Effective Date: January 1, 2025
Website: https://orvexai.net/
Company Name: Orvex LLC
Email: [email protected]
Phone: +1 (209) 988-3242 | +1 (209) 996-3594
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Orvex (“we,” “us,” or “our”) does NOT share, sell, rent, trade, or disclose customer opt-in information — including phone numbers, email addresses, communication records, or consent logs — with any third-party affiliates, partner companies, parent companies, sister companies, or external organizations for:
• Marketing
• Promotions
• Advertising
• Cross-company use
• Any purpose unrelated to delivering Orvex’s services
All data collected for SMS/Email communication is used exclusively to provide our services. No text messaging originator opt-in data or consent records will EVER be shared with any third party except service providers strictly necessary for service delivery (e.g., SMS carriers, CRM systems) and only for operational purposes.
1. Information We Collect
We collect the following information to provide and improve our services:
Personal Information
• Name
• Email address
• Phone number
• Business information
• Payment information (only if a purchase is made)
• Opt-in, opt-out, and communication timestamps
Non-Personal Information
• IP address
• Browser type and device information
• Website usage analytics
• Cookies and tracking technologies
Customer Communication
• Call and text history with Orvex
• Appointment details
• Service requests
• Conversation data generated through Orvex AI Receptionist
This information helps us deliver AI receptionist services, handle scheduling, and respond to your needs.
2. How We Use Your Information
We use collected information for:
• Providing and improving Orvex services
• AI receptionist call/text handling
• Booking appointments and sending reminders
• Processing invoices or payments (if applicable)
• Enhancing website performance
• Ensuring security and fraud prevention
• Storing communication logs for service accuracy
• Providing customer support
We do NOT use your information for third-party marketing or advertising.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into Orvex’s SMS services, you agree to receive texts regarding:
• Appointment reminders
• Support messages
• Service confirmations
• Important operational notices
We will NEVER send promotional or marketing messages without explicit consent.
Opt-In Requirements
You will only receive SMS if:
• You explicitly opt-in
• You provide a phone number willingly
• You submit a form authorizing communication
Opt-Out Instructions
You may opt-out at any time by replying “STOP”. You will receive one final confirmation message.
All opt-out requests are processed within 24 hours.
Message Frequency & Content
• Frequency depends on your interactions
• Messages relate only to services you request
• No promotional SMS will be sent without consent
Help & Support
• Text “HELP” for assistance
• Or email: [email protected]
Carrier Disclaimer
• Standard message & data rates may apply
• Carriers are not liable for delayed or undelivered messages
SMS Data Protection
All SMS data is stored securely and is never shared externally.
4. Information Sharing & Disclosure
We do NOT:
• Sell data
• Share data with affiliates
• Provide data to partner companies
• Trade or rent customer information
• Share SMS opt-in or consent data
We ONLY share data with:
Operational service providers, such as:
• SMS carriers
• Email platforms
• CRM/scheduling system (e.g., GoHighLevel)
These providers are required to:
• Use data solely to deliver Orvex services
• Maintain confidentiality
• Not use data for marketing or other purposes
5. Data Security
We implement strict security measures including:
• Encryption of sensitive data
• Secured authentication controls
• Routine security audits
• Access limitation to authorized personnel
• Employee training for data protection
• Breach notification procedures
• Secure backup and disaster recovery
Despite strong protections, no system is 100% secure.
6. Cookies & Tracking Technologies
We use cookies to:
• Analyze traffic
• Improve user experience
• Save preferences
• Enhance service functionality
• Track website metrics
You may disable cookies through browser settings, but certain features may not function properly.
7. Your Rights & Choices
You may:
• Access, update, or delete your data
• Withdraw consent at any time
• Request information on how your data is used
• Opt-out of SMS anytime via “STOP”
• Opt-out of marketing emails via “unsubscribe”
• File a complaint if you believe your rights are violated
To exercise rights, email: [email protected]
8. Third-Party Links
Orvex may link to external websites.
We are not responsible for their privacy practices and encourage you to review their policies.
9. Changes To This Privacy Policy
We may update this policy periodically. The latest version will always be posted at: https://orvexai.net/privacy-policy
Major changes will be communicated via email or website notice.
10. Contact Us
If you have questions about this Privacy Policy or your data:
Orvex LLC Email: [email protected]
Phone: (209) 988-3242 | (209) 996-3594
Website: https://orvexai.net/
By using our website and services, you consent to this Privacy Policy.
Orvex is your 24/7 AI receptionist that answers calls, books appointments, and handles customer messages instantly.
Contact Info
+1 (866) 658 6319
© 2025 Orvex. All rights reserved.